Terms and conditions of sale
1 - Scope of the general conditions of use
1.1 These general conditions of use govern the use that may be made of the hautemaurienne.com - hautemaurienne-reservation.com website (hereinafter referred to as the "Site"), its content and the information collected therein. They apply to any reservation of tourist services/products made by the User, from the Site, with a partner Service Provider.
1.2 Any use of the Site is subject to acceptance of and compliance with these general terms and conditions of use.
1.3 They are presented in French.
1.4 These general terms and conditions of use may be modified at any time. In the event of modification, the version of the general conditions of use appearing on the Site at the time of final confirmation of the reservation by the User will be applied to the reservation of tourist services/products.
1.5 The general conditions of use can be consulted on the Site. The User may save them on the hard disk of his or her computer or on any other durable medium, or print them out so that they can be referred to at any time. Such storage is the sole responsibility of the Customer.
1.6 The User's attention is drawn to the fact that tourist services/products booked via the Site are subject, in addition to the present general terms and conditions of use, to the general terms and conditions of sale of the partner Providers supplying the booked services/products.
1.7 The general terms and conditions of sale specific to each Partner Provider are accessible via a hypertext link displayed during the booking process, as well as in the booking confirmation e-mail sent once payment has been made.
2. Acceptance
2.1 All bookings made and paid for via the Site are subject to the User's prior full knowledge and acceptance, by ticking the appropriate box, of these general terms and conditions of use and of the general terms and conditions of sale of the partner Provider supplying the desired service/product.
2.2 Without such acceptance, it is technically impossible to continue the booking process.
3. Purpose and description of the hautemaurienne.com - hautemaurienne-reservation.com website
3.1 The hautemaurienne-reservation.com reservation site is published by the Tourist Office of Haute Maurienne Vanoise referred to as "HMVT", an SPL (public limited company) whose business is the marketing of tourist services and holidays. HMVT is registered as a travel and holiday operator under number IM073170012. HMVT has taken out a financial guarantee with Groupama Assurance - Crédit & Caution - 126, rue de la Piazza - 93199 Noisy-Le-Grand Cédex-, as well as insurance under the conditions stipulated by the French Tourism Code, with MAIF - 200 avenue Salvador Allende - CS 90 000 - 79038 Niort cedex 9 - France. HMVT's full contact details are available on its website and are reproduced below:
Head office: 6, Rue Napoléon - France.
Telephone number: 04 79 05 99 10
3.2 Through the Site hautemaurienne-reservation.com, HMVT provides an online reservation platform for services/products, offered and marketed to Users on the Site by partner Providers.
3.3 This is a "tourism marketplace" managed by means of communication gateway systems and "Open System" technology, developed by the French Société par actions simplifiée "ALLIANCE RESEAUX" (whose registered office is at Rue Saint Exupéry, 26, 73300 Saint Jean-de-Maurienne - France, registered with the Registrar of the CHAMBERY Commercial Court under number 393953278).
3.4 The Site is intended to be an instrument of general interest made available to Partner Providers to enable them to distribute and sell, in real time, their offers of tourist services/products and leisure activities.
3.5 The tourist services/products offered by our partners on the Site are exclusively provided and managed by and under the responsibility of said partners, in application of their own terms and conditions of sale. It is therefore the User's responsibility to familiarize himself/herself with the general terms and conditions of sale of each partner supplying the desired services/products, prior to any definitive reservation made on the Site.
3.6 By making a reservation through hautemaurienne-reservation.com, the User enters into a direct contractual relationship with the Partner Service Provider concerned by the reservation.
3.7 However, HMVT offers services and/or products on the Site in its own name and for its own account.
3.8 In this case, the services and/or products offered by HMVT on the Site are exclusively provided and managed by and under the sole responsibility of HMVT. They are therefore subject, in addition to these terms and conditions of use, to HMVT's general terms and conditions of sale applicable to the package and ticketing offered and available on the Site.
3.9 It should be noted that in the latter case, HMVT contracts directly with the User. This being the case, it is directly to HMVT that the User must contact for any question or complaint relating to his reservation, or for any request to modify or cancel his reservation according to the instructions and conditions indicated in HMVT's general conditions of sale specific to the services and/or products.
3.10 The tourism services/products offered on the Site are only available for private use and are not intended for commercial use as part of any commercial or competitive activity or objective.
4. Online contracting process applicable to all tourist services/products
4.1 Users of the Site who reserve/purchase any of the tourist services and products offered must be at least 18 years of age, be legally capable of entering into a contract on their own and use the Site in accordance with the general conditions of use in force at the time of final confirmation of their reservation.
4.2 The online booking process on the Site comprises four stages, as follows:
Step 1: via the "add to basket" tab, the User selects the desired service(s)/product(s) to place in his/her basket;
Step 2: once the contents of the basket have been finalized, the User validates the order,
Step 3: the User enters his/her personal details in the mandatory fields of the reservation form (surname, first name, address, etc.) and validates the information entered. The User accepts unreservedly the present general conditions of use of the Site and the general conditions of sale specific to each service/product in the validated basket, and proceeds to payment for services to be paid for online by entering and confirming his/her bank details for payment of the full price due via the secure online payment system set up on the Site, or sends the online pre-booking. Payment is then made directly to the Seller in accordance with the latter's general conditions of sale.
4.3 The User's attention is drawn to the fact that the personal information provided by the User in the online reservation form is transmitted to the Service Provider concerned by the reservation.
4.4 At the end of the fourth stage of the online contracting process, the reservation made by the User becomes firm, subject to confirmation by the relevant Service Provider of the desired availability.
4.5 The Service Provider's availabilities are displayed in real time on the Site on the basis of information communicated by the Service Provider. However, this information is only indicative, given that transactions may be carried out simultaneously via different marketing channels (websites, telephone, e-mail). In the event of a double booking, the Service Provider concerned will be responsible for contacting the User with a view to resolving the problem amicably, or even reimbursing the User.
4.6 The Service Provider supplying the booked service/product then sends (automatically via the Open System) a confirmation e-mail to the User, listing the services booked (in the body of the e-mail or as an attachment), the price, the User's address, and any special conditions specific to the Service Provider and the booking.
4.7 The reservation confirmation e-mail is sent by the Provider (automatically via the Open System) to the e-mail address provided by the User in the reservation form. It is therefore the User's responsibility to ensure the accuracy of the contact details provided at the time of booking.
4.8 If the User does not receive a booking confirmation e-mail, it is the User's responsibility to contact the relevant Service Provider directly.
5. No right of withdrawal for certain products
In accordance with article L221-28 of the French Consumer Code, the right of withdrawal may not be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which are to be provided on a specific date or at a specific time.
6. Modification or cancellation of a reservation
6.1 Once a reservation has been confirmed on the Site, it cannot be modified online at a later date by the User. It is therefore important for the User to check that the information provided is accurate and complete before confirming the reservation.
6.2 All requests for changes must be addressed directly to the relevant Partner Provider in accordance with the instructions given in the booking confirmation e-mail. The modification request will be processed by the Partner Provider in accordance with its own general terms and conditions of sale.
6.3 In principle, the User also has the right to cancel a reservation made on the Site. Cancellation must be made to the Service Provider within the prescribed period and in accordance with the terms and conditions set out in the general terms and conditions of sale of the partner service provider concerned, as accepted by the User during the booking process on the Site.
6.4 Any reimbursement of sums paid by the User on the Site at the time of booking, which may be due following cancellation or modification of the booking, is the responsibility of the Partner Provider concerned in accordance with its general terms and conditions of sale.
6.5 The User is further informed that cancellation of a reservation may incur charges in accordance with the applicable general terms and conditions of sale of the Provider. It is also possible that in certain cases (special offers, packages, promotions, etc.), the User may not be entitled to a refund of the sums paid on the Site, from the Partner Provider concerned, in the event of cancellation of the reservation.
6.6 It is therefore the User's responsibility to read the general terms and conditions of sale of the partner Service Provider concerned, in addition to these general terms and conditions of use, before making a reservation. As a reminder, when making a reservation, the User is invited, during the reservation process, to take note of these general terms and conditions of use and the general terms and conditions of sale of the Service Provider concerned, and to accept them by ticking the corresponding box, without which the reservation process cannot be continued.
7. Rates
7.1 The prices of the services and products offered on the Site are quoted in euros and include all taxes, unless expressly stated otherwise on the Site or in the booking confirmation e-mail.
7.2 The prices displayed on the Site are those charged by the Partner Providers on the various sales channels (except for occasional promotions offered directly by the Provider as part of a special campaign).
7.3 Prices are subject to change by the Partner Providers. They are updated on the Site as and when price changes are made by partner Providers.
7.4 In any event, the rates invoiced to the User are those charged by the Partner Provider on the date of final confirmation of the reservation by the User on the Site.
7.5 All special/promotional offers are indicated as such.
8. Payment
8.1 The secure payment service offered on the platform is provided by One Shot Pay.
One Shot Pay processes payments made by Internet users (the "Buyers") on behalf of service providers (the "Sellers").
One Shot Pay acts exclusively as a payment service provider. As such, the Sellers are solely responsible for the contract and the performance of their services vis-à-vis the Buyers.
NB: some vendors may be equipped with online payment solutions such as Paypal or Paybox.
8.2 Any modification made by the User to his/her reservation, after final validation on the Site (number of people, additional service, etc.), resulting in a price supplement or additional costs for the User, must be paid directly by the User to the Provider concerned.
9. Personal data
9.1 The information and data concerning you are necessary for the management of your order and our commercial relations. HMVT guarantees the preservation of your privacy and undertakes to process the personal data collected in strict compliance with the legal provisions in force.
9.2 To find out how personal data is processed by HMVT and to be informed of your rights regarding it, we invite you to consult our personal data policy (hyperlink: our RGPD policy doc)
10. HMVT's liability
10.1 As stated in point 3.6 above, HMVT acts only as an intermediary between the User and the Service Provider. As such, HMVT cannot be held responsible for any damage whatsoever caused to the User, resulting directly or indirectly from: the total or partial non-performance of the contract concluded directly between the User and the Provider, to which HMVT is a third party;
10.2 HMVT will not be held responsible for any damage caused to the User resulting, directly or indirectly, from errors made by the User when entering the personal information requested in the reservation form, or from the fraudulent use of the User's credit card by a third party.
10.3 HMVT cannot be held responsible for links to other sites, as it has no control over the content of these sites. Consequently, HMVT cannot be held responsible for the content, advertising, products, services or any other tools available on or from these external sites or sources that it has neither verified nor approved, nor can it be held responsible for any damage resulting from or related to the use of these links.
11. Intellectual property rights
11.1 The Site and all of its components (information, presentation of the Site, infrastructures, logos, texts, graphics, photos, images, illustrations, software, etc.) are the exclusive property of HMVT and/or its content suppliers, licensors of software used by the Site, partners and tourism operators.
11.2 Users of the Site are prohibited from reproducing, modifying, exploiting, integrating or using in any way whatsoever, all or part of the content of the Site and the information collected therein without the express prior written consent of HMVT.
12. Applicable law and dispute(s)
12.1 These general terms and conditions of use and the provision of our services are governed exclusively by and construed in accordance with French law.
12.2 All disputes arising from the provision of our services and/or relating to the validity, interpretation and/or performance of these terms and conditions of use shall be submitted to the exclusive jurisdiction of the Chambéry Commercial Court.