General terms & conditions

General terms & conditions

Need to check or define the responsibility of each party, to keep litigation to a minimum? On this page you’ll find the general terms and conditions that apply to our websites: hautemaurienne.com / hautemaurienne-reservation.com

1 – Scope of the general terms and conditions

1.1 These general terms and conditions govern the use of the website hautemaurienne.com – hautemaurienne-reservation.com (cf. the “Site” below), and of the content and information therein. They apply to any reservation made by the User, via the Site, for tourism products/services provided by a Partner.
1.2 Any use of the Site is subject to the acceptance of and compliance with these terms and conditions of use.
1.3 Their original version is in French.
1.4 These terms and conditions of use are subject to change at any time. In the event of modification, the version of the general conditions of use appearing on the Site when the User sends a final booking confirmation for tourism products/services will apply.
1.5 The general conditions of use can be consulted on the Site. The User may record them by saving them to the hard drive of his computer or on any other durable medium, or by printing them on paper for future reference. Any such conservation is under the sole responsibility of the User.
1.6 The User’s attention is drawn to the fact that tourism products/services booked via the Site are subject, in addition to these general conditions of use, to the general terms and conditions of sale of the Partner providing the services/products in question.
1.7 The general terms and conditions specific to each Partner Provider are accessible via a hypertext link displayed during the booking process, as well as in booking confirmation sent by email once payment has been made.

 

2. Acceptance

2.1 Any reservation made and paid for via the Site is subject to the User being aware of and accepting in full, by ticking the box provided for this purpose, these terms and conditions of use as well as the general terms and conditions of the Partner providing the desired service/product.
2.2 Without such prior acceptance, it will be technically impossible to pursue the booking process.

 

3. Purpose and description of the site hautemaurienne.com – hautemaurienne-reservation.com

3.1 The hautemaurienne-reservation.com booking Site is published by the Haute Maurienne Vanoise Tourist Office, hereinafter called “HMVT”, an SPL (publicly-owned local development company) whose activity is the marketing of tourism products/services. HMVT is registered in the French register of travel and holiday operators under the number IM073170012. HMVT has taken out a financial guarantee with Groupama Assurance – Crédit & Caution – 126, rue de la Piazza – 93199 Noisy-Le-Grand Cédex – France, as well as insurance under the provisions of the French Tourism Code, with MAIF – 200 avenue Salvador Allende – CS 90 000 – 79038 Niort cedex 9 – France. HMVT’s full contact details are available on the company’s website and are also indicated below:
Headquarters: 6, Rue Napoléon – France.
Telephone: +33 (0)4 79 05 99 10

3.2 Through the website hautemaurienne-reservation.com, HMVT provides an online booking platform for the services/products proposed by Partner Providers and made available to Users on the Site.

3.3 This “tourism marketplace” is managed through communication gateway systems and “Open System” technology, developed by the simplified joint stock company ruled by French law, “ALLIANCE NETWORKS” (whose registered office is located at 26, Rue Saint Exupéry – 73300 Saint Jean-de-Maurienne – France, registered in the Registry of the Commercial Court of CHAMBERY under the number 393953278).

3.4 The Site is intended as a tool of general interest made available to Partner Providers as a means of distributing and selling, in real time, the tourism products/services and leisure activities they propose.

3.5 The tourism products/services proposed by our partners on the Site are provided and managed exclusively by and under the responsibility of the said partners, in compliance with their own general terms and conditions. It is therefore the responsibility of the User to read the general terms and conditions of the partner supplying the desired products/services, prior to finalising any booking made on the Site.

3.6 By booking through hautemaurienne-reservation.com, the User enters into a contractual relationship directly with the Partner Provider concerned by the reservation.

3.7 HMVT does, however , propose its own products/services to Users via the Site.

3.8 Any such products/services offered by HMVT on the Site are provided and managed exclusively by HMVT and under its sole responsibility. They are therefore subject, in addition to these terms and conditions of use, to HMVT’s general terms and conditions applying to packages and ticketing services made available on the Site.

3.9 It should be emphasised that, in the latter case, HMVT enters into a contract directly with the User, who must therefore contact HMVT directly for any queries or complaints relating to the booking, or for any request for modification or cancellation of the booking in accordance with the instructions and provisions of HMVT’s general terms and conditions relating to the products/services in question.

3.10 The tourism prodcuts/services proposed via the Site are available for private use only and are not intended for commercial use as part of a commercial or competitive activity or objective.

 

4. Online contracting process applicable to all tourism products/services

4.1 Any User reserving or purchasing a tourism product/service on the Site must be at least 18 years old, and must be legally able to enter into a contract alone and to use the Site in accordance with the general conditions of use in force at the time of the final confirmation of the booking or purchase.

4.2 The online booking process on the Site consists of four steps, namely:
Step 1: via the”add to cart” tab, the User selects the desired services/products to place them in the shopping basket.
Step 2: once the User has finished adding items to the basket, he/she validates the order.
Step 3: The User enters his personal details in the required fields of the booking form (full name, address, etc.) and validates the input information. The User unreservedly accepts these general conditions of use of the Site as well as the general terms and conditions relating to each service/product contained in the validated basket. The User then proceeds, for services to be paid online, with payment of the full amount due, by entering and confirming his/her bank details via the secure online payment system installed on the Site, or sends the online pre-reservation. In the latter case, payment is then made directly to the Seller in accordance with the Seller’s general terms and conditions.

4.3 The User’s attention is drawn to the fact that the personal information provided in the online booking form is sent to the Provider concerned by the reservation.

4.4 On completion of the fourth stage of the online contracting process, the booking made by the User becomes firm, on the suspensive condition that the Provider concerned confirms availability of the desired product/service.

4.5 Indeed, while the Provider’s availabilities are displayed on the Site in real time on the basis of information provided by the Provider, this information is an indication only, because transactions can be carried out simultaneously via the various booking channels (websites, telephone and email). In the event of a double booking, it is the responsibility of the Provider concerned to contact the User with a view to reaching an amicable solution or refunding the User.

4.6 The Provider of the booked product/service then sends (automatically via the Open System) to the User an e-mail confirmation with details of the booking (in the body of the e-mail or in an attached file), the price, the User’s address, and the specific terms and conditions relating to the Providers and the reservations.

4.7 The e-mail confirming the reservation is sent by the Service Provider (automatically via the Open System) to the e-mail address provided by the User in the booking form. It is therefore the responsibility of the User to ensure the accuracy of the details provided during the booking process.

4.8 In the event that the User does not receive an e-mail confirming his reservation, it is his/her responsibility to contact the Service Provider directly.

 

5. No right of withdrawal for certain products

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to contracts for the provision of accommodation services – other than residential accommodation – or of goods transport services, car rentals, catering services or leisure activities that are to be provided for a specified date or period.

 

6. Modification or cancellation of a reservation

6.1 Once confirmed, reservations made on the Site cannot be modified later online, hence the importance for the User to check that the information provided is both accurate and complete. before proceeding with the final confirmation.

6.2 Any request for modification must be sent directly to the Partner Provider concerned in accordance with the instructions given in the e-mail confirming the booking. The modification request will be processed by the Partner Provider according to their own general terms and conditions.

6.3 In principle, the User also has the option to cancel a booking made on the Site. The cancellation request must be sent to the Service Provider within the prescribed deadline and in accordance with the procedures and provisions of the general terms and conditions of the Partner Provider concerned, as accepted by the User during the booking process on the Site.
6.4 Any reimbursement of sums paid by the User via the Site at the time of booking and refundable as a result of the cancellation or modification of his reservation, is the responsibility of the Partner Provider concerned in accordance with their general terms and conditions.

6.5 The User is also informed that the cancellation of a reservation may result in charges according to the Provider’s general terms and conditions in force. It is also possible that in certain cases (special offers, packages, promotions, etc.), the User may not claim from the Partner Provider concerned, the refund of sums paid via the Site, in the event of cancellation.

6.6 It is therefore the User’s responsibility to read the general terms and conditions of the Partner Provider concerned, in addition to these general conditions of use, before making a reservation. As a reminder, when making a reservation, the User is invited, during the booking process, to read these general conditions of use and the general terms and conditions of the Provider concerned, and to accept them by ticking the corresponding box, failing which, the booking process can not be continued.

 

7. Prices

7.1 The prices of the services and products offered on the Site are indicated in euros and are inclusive of all taxes (VAT included), unless specifically stated otherwise on the Site or in the e-mail booking confirmation.

7.2 The prices displayed on the Site are those charged by the Partner Providers via the various marketing channels (except for occasional special offers made directly by the Provider in the context of a specific campaign).

7.3 Prices are subject to possible changes by the Partner Providers. They are updated on the Site as and when they are modified by the Partner Providers.

7.4 In any case, prices charged to the User are those charged by the Partner Provider on the date of the User’s final booking confirmation on the Site.

7.5 All special/promotional offers are indicated as such.

 

8. Payment

8.1 The secure payment system proposed on the platform is provided by One Shot Pay.
One Shot Pay processes, on behalf of the service providers (the “Sellers”), payments made by Internet users (the “Buyers”).
One Shot Pay acts exclusively as a payment service provider. As such, the Sellers are solely responsible for the contract and for fulfilment of the services vis-à-vis the Buyers.

NB: Some Sellers are equipped with Paypal, Paybox or other online payment solutions.
8.2 Any modification made by the User to his reservation after final validation on the Site (number of people, additional services, etc.) and which results in a price increase or additional costs for the User, must be paid directly by the latter to the Service Provider concerned.

 

9. Personal data

9.1 Information and data concerning you are necessary for the handling of your order and our commercial relations. HMVT promises to protect your privacy and to process your personal data in strict compliance with the legal provisions in force.

9.2 To obtain information on how HMVT processes your personal data or about your data protection rights, we invite you to consult our personal data policy (hypertext link to our document on GDPR policy)

 

10. Liability of HMVT

10.1 As stated above in section 3.6, HMVT plays only an intermediary role between the User and the Service Provider. Therefore, HMVT can not be held responsible for any damage caused to the User as a direct or indirect result of the total or partial failure to fulfil a contract concluded directly between the User and the Service Provider, to which HMVT is a third party;

10.2 Nor can HMVT be held responsible for any damage caused to the User as a direct or indirect result of errors made by the User when entering the personal information requested in the booking form, or of the fraudulent use of the User’s payment card by a third party.

10.3 The implemented links to other websites do not engage the responsibility of HMVT, who have no control over the contents of such websites. Consequently, HMVT can not accept any responsibility for the content, advertisements, products, services or any other items available on or via such websites or from any other external source that has been neither verified nor approved by HMVT, nor can HMVT be held responsible for any damage resulting from or relating to the use of such links.

 

11. Intellectual property

11.1 The Site and all its components (information, Site presentation, infrastructure, logos, texts, graphics, photos, images, illustrations, software and other items) are the exclusive property of HMVT and/or HMVT’s content providers, software licensors, partners and tourism players.

11.2 It is therefore prohibited for the Site User to reproduce, modify, exploit, integrate or use in any way, all or part of the Site’s content, or any of the information included therein, without the explicit prior written consent of HMVT.

 

12. Applicable law and litigation

12.1 These general conditions of use and the provision of our services are exclusively governed by and interpreted in accordance with French law.

12.2 Any disagreements or disputes arising from the provision of our services and/or relating to the validity, interpretation and/or execution of these general conditions of use, will be submitted to the exclusive jurisdiction of the Commercial Court of Chambéry.

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