1 – Scope of the general conditions of use
1.1 These general conditions of use govern the use that can be made of the site haute-maurienne-vanoise.com – hautemaurienne-reservation.com (read below the “Site”), its content and information collected there. They apply to any reservation of services / tourist products made by the User, from the Site, to a Partner Provider.
1.2 Any use of the Website is subject to acceptance and compliance with these terms and conditions of use.
1.3 They are offered in French.
1.4 These terms and conditions of use are subject to change at any time. In the event of modification, the version of the general conditions of use appearing on the Site at the time of the final confirmation by the User of his reservation will be applied to the reservation of tourist services / products.
1.5 The general conditions of use are available on the Site. The User has the faculty to preserve them by saving them on the hard disk of his computer or on any other durable medium or by printing them on paper so as to be able to refer to it at any time. This conservation is under its sole responsibility.
1.6 The attention of the User is drawn to the fact that the services / tourist products booked via the Site are subject, in addition to these general conditions of use, to the general terms and conditions of sale of the Service Provider partners of the services / products reserved .
1.7 The general conditions of sale specific to each Partner Provider are accessible via a hypertext link displayed during the booking process, as well as in the e-mail of booking confirmation sent once payment has been made.
2.1 Any reservation made and paid via the Website is subject to the knowledge and prior acceptance full and complete by the User, by checking the box provided for this purpose, these terms and conditions of use and general conditions of the Supplier Partner providing the desired service / product.
2.2 Without this acceptance, the continuation of the booking process is technically impossible.
3. Purpose and description of the site haute-maurienne-vanoise.com – reservation.haute-maurienne-vanoise.com
3.1 The hautemaurienne-reservation.com Booking Site is published by the Haute Maurienne Vanoise Tourist Office called “HMVT”, an SPL whose activity is the marketing of services / tourist stays. HMVT is registered in the register of travel and holiday operators under the number IM073170012. HMVT has subscribed a financial guarantee with Groupama Insurance – Credit & Guarantee – 126, rue de la Piazza – 93199 Noisy-Le-Grand Cédex-, as well as an insurance in the conditions envisaged by the Code of the tourism, with MAIF – 200 Salvador Allende Avenue – CS 90 000 – 79038 Niort cedex 9 – France. Full details of HMVT are available on its website and are reproduced below:
Headquarters: 6, Rue Napoléon – France.
Telephone: 04 79 05 99 10
3.2 Through the website hautemaurienne-reservation.com, HMVT provides an online booking platform of services / products, offered and marketed to Users on the Site by Partner Providers.
3.3 This is a “tourist marketplace” managed through communication gateway systems and “Open System” technology, developed by the simplified joint stock company under French law “ALLIANCE NETWORKS” (whose registered office is established Rue Saint Exupéry, 26 to 73300 Saint Jean-de-Maurienne – France, registered in the Registry of the Commercial Court of CHAMBERY under the number 393953278).
3.4 The Site is intended to be an instrument of general interest made available to Partner Providers in order to enable them to disseminate and sell, in real time, their offers of services / tourist products and leisure activities available.
3.5 The tourist services / products offered by our partners on the Site are exclusively provided and managed by and under the responsibility of said partners, in application of their own general conditions of sale. It is therefore the responsibility of the User to read the general conditions of sale of each partner supplying the desired services / products, and this, before any final booking made on the Site.
3.6 By making a reservation through hautemaurienne-reservation.com, the User enters into a direct contractual relationship with the Partner Service Provider concerned by the reservation.
3.7 However, HMVT offers on the Website to Users, on their behalf and for their own account, services and / or products.
3.8 In this case, the services and / or products offered by HMVT on the Site are exclusively provided and managed by and under its sole responsibility. They are therefore subject, in addition to these terms and conditions of use, to the general conditions of sale of HMVT applicable to the package and ticketing offered and available on the Site.
3.9 It should be emphasized that in the latter case, HMVT contracts directly with the User. That being the case, it is directly to the User that he must address himself for any question or complaint relating to his reservation, or for any request for modification or cancellation of his reservation according to the instructions and conditions indicated in the general conditions. sales of HMVT specific to the services and / or products.
3.10 The tourist services / products offered on the Site are only available for private use and not intended for commercial use as part of a commercial or competitive activity or objective.
4. Processus de contractualisation en ligne applicable à tous services/Produits touristiques
4.1 L’Utilisateur du Site qui réserve/achète tout service et produit touristique proposé, doit être âgé d’au moins 18 ans, être capable juridiquement de contracter seul et utiliser le Site conformément aux conditions générales d’utilisation en vigueur au moment de la confirmation définitive de sa réservation.
4.2 Le processus de réservation en ligne sur le Site comprend quatre étapes, à savoir :
Etape 1 : via l’onglet « ajouter au panier », sélection par l’Utilisateur du ou des services/produits désirés en vue de les placer dans son panier ;
Etape 2 : une fois le contenu de son panier définitivement arrêté, l’Utilisateur valide sa commande,
Etape 3 : l’Utilisateur saisi ses renseignements personnels dans les champs obligatoires du formulaire de réservation (nom, prénom, adresse…) et valide les informations saisies. L’Utilisateur accepte sans réserve les présentes conditions générales d’utilisation du Site et les conditions générales de vente propres à chaque service/produit du panier validé, et procède au règlement pour les prestations à régler en ligne par la saisie et confirmation de ses coordonnées bancaires aux fins de paiement de l’intégralité du prix dû par le biais du système sécurisé de paiement en ligne mis en place sur le Site, ou envoie la pré-réservation en ligne. Le règlement s’effectue alors en direct avec le Vendeur selon les conditions générales de vente de ce dernier.
4.3 L’attention de l’Utilisateur est attirée sur le fait que les informations à caractère personnel renseignées par lui dans le formulaire de réservation en ligne sont transmises au Prestataire concerné par la réservation.
4.4 Au terme de la quatrième étape du processus de contractualisation en ligne, la réservation faite par l’Utilisateur devient ferme, sous la condition suspensive de confirmation par le Prestataire concerné des disponibilités souhaitées.
4.5 En effet, les disponibilités du Prestataire sont affichées en temps réel sur le Site sur la base des informations communiquées par le Prestataire. Cependant, celles-ci n’ont qu’une valeur indicative compte tenu de transactions susceptibles d’être effectuées simultanément via les différents canaux de commercialisation (sites, téléphone, mail). En cas de double réservation, le Prestataire concerné sera chargé de contacter l’Utilisateur en vue de régler le problème à l’amiable, voire de rembourser l’Utilisateur.
4.6 Le Prestataire fournisseur du service/produit réservé adresse ensuite (automatiquement via l’Open System) à l’Utilisateur un e-mail de confirmation reprenant les prestations réservées (dans le corps du mail ou en annexe), le prix, l’adresse de l’Utilisateur, ainsi que les conditions particulières, propres aux Prestataires et aux réservations.
4.7 L’e-mail de confirmation de la réservation est transmis par le Prestataire (automatiquement via l’Open System) à l’adresse électronique communiquée par l’Utilisateur dans le formulaire de réservation. Il est dès lors de la responsabilité de l’Utilisateur de s’assurer de l’exactitude des coordonnées renseignées lors de sa réservation.
4.8 Dans l’hypothèse où l’Utilisateur ne reçoit pas d’e-mail de confirmation de sa réservation, il lui incombe de prendre directement contact avec le Prestataire concerné.
5. No right of withdrawal for certain products
In accordance with article L221-28 of the Consumer Code, the right of withdrawal can not be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transport services, rental of cars, catering or leisure activities that must be provided on a specified date or period.
6. Modification or cancellation of a reservation
6.1 Any reservation made on the Site, once confirmed, can no longer be modified online later by the User, hence the importance for him to check, before any final confirmation, that the information he provides is accurate and complete.
6.2 Any change request must be sent directly to the Partner Service Provider concerned according to the instructions given in the e-mail confirming the booking. The modification request will be processed by the Partner Provider according to his own general conditions of sale.
6.3 In principle, the User also has the option to cancel a reservation made on the Site. The cancellation must be made to the Service Provider within the prescribed time and according to the terms and conditions provided in the general conditions of sale of the partner provider concerned, as accepted by the User during the booking process on the Site.
6.4 Any reimbursement of sums paid by the User on the Site at the time of booking, which would be due to him following a cancellation or modification of his reservation, is the responsibility of the Partner Provider concerned according to its general conditions of sale.
6.5 The User is also informed that the cancellation of a reservation may result in charges according to the applicable general conditions of sale of the Provider. It is also possible that in certain cases (special offers, package, promotion …), the User can not claim the refund of the sums paid on the Site, with the Partner Provider concerned in case of cancellation of the reservation.
6.6 It is therefore the responsibility of the User to read the general conditions of sale of the Partner Provider concerned, in addition to these general conditions of use, before making a reservation. As a reminder, when making a reservation, the User is invited, during the booking process, to read these general conditions of use and the general conditions of sale of the Provider concerned, and to accept them by ticking the corresponding box Otherwise, the booking process can not be continued.
7.1 The prices of the services and products offered on the Site are indicated in euros and are inclusive of all taxes (VAT), unless otherwise expressly stated on the Site or in the e-mail confirmation of reservation.
7.2 The rates displayed on the Site are those charged by the Partner Providers on the various marketing channels (except occasional promotions offered directly by the Provider in the context of a particular action).
7.3 Rates are subject to possible changes by the Partner Providers. They are updated on the Site as and when rate changes made by the Partner Providers.
7.4 In any case, the rates charged to the User are those charged by the Partner Provider on the date of final confirmation of the reservation by the User on the Site.
7.5 All special / promotional offers are indicated as such.
8.1 The secure payment offered on the platform is provided by One Shot Pay.
One Shot Pay processes the payments made by Internet users (the “Buyers”) on behalf of the service providers (the “Sellers”).
One Shot Pay acts exclusively as a payment service provider. As such, the Vendors are solely responsible for the contract and performance of their services vis-à-vis the Purchasers.
NB: Some sellers can be equipped with Paypal or Paybox online payment solutions.
8.2 Any modification made by the User to his reservation, after final validation on the Site (number of people, complementary service …), resulting in an additional price or additional costs for the User, must be paid directly by the latter with the Service Provider concerned.
9. Personal data
9.1 Information and data concerning you are necessary for the management of your order and our commercial relations. HMVT guarantees the preservation of your privacy and undertakes to treat the personal data collected in strict compliance with the legal provisions in force.
9.2 For information on how HMVT treats personal data and to be informed about your rights in HMVT, we invite you to consult our personal data policy (hypertext link: our RGPD policy document)
10. Liability of HMVT
10.1 As stated above in section 3.6, HMVT only plays an intermediary role between the User and the Service Provider. That being the case, HMVT can not be held responsible for any damage caused to the User resulting directly or indirectly: from total or partial non-performance of the contract concluded directly between the User and the Service Provider, to which HMVT is a third party;
10.2 HMVT can not also be held responsible for any damage caused to the User resulting, directly or indirectly, from errors that the User may have made when entering the personal information requested in the booking form, or the fraudulent use by a third party of his credit card.
10.3 The links implemented towards other sites do not engage the responsibility of HMVT, this one having no control on the contents of these sites. Consequently, HMVT can not accept any responsibility for the content, advertisements, products, services or any other tool available on or from these sites or external sources that it has neither verified nor approved nor be held responsible for any consequential damage or in connection with the use of these links.
11. Intellectual property
11.1 The Site and all elements that compose it (information, presentation of the Site, infrastructure, logos, texts, graphics, photos, images, illustrations, software …) are the exclusive property of HMVT and / or its suppliers. content, licensees of the software used by the Site, partners and tour operators.
11.2 However, it is prohibited for the Site User to reproduce, modify, exploit, integrate or use in any way, all or part of the content of the Site and the information collected therein without the express prior authorization and written from HMVT.
12. Applicable law and litigation (s)
12.1 These general conditions of use and the provision of our services are exclusively governed and interpreted in accordance with French law.
12.2 All disputes and / or disputes arising from the provision of our services and / or relating to the validity, interpretation and / or execution of these general conditions of use, shall be submitted to the exclusive jurisdiction of the Court of Commerce of Chambéry